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Leading through coaching requires a shift; from giving direction to creating dialogue. This course helps team leads and emerging leaders make that transition by developing the mindsets and techniques that turn everyday interactions into opportunities for growth.

Learners will practice active listening, reflective questioning and constructive feedback methods to build accountability and trust within teams. Explore proven coaching models like GROW and FUEL, learn how to facilitate inclusive discussions, and navigate complex group dynamics with greater awareness and composure. Real-world exercises and case studies encourage learners to experiment with their facilitation style, strengthen psychological safety and transform conflict into collaboration.

The course also invites participants to look inward. Through guided reflection, learners examine their own communication habits, biases and boundaries, building the self-awareness that distinguishes effective coaches and facilitators.

Learning Outcomes:

• Apply foundational coaching models to foster autonomy and engagement
• Demonstrate facilitation techniques that support inclusive, trust-based discussions
• Use active listening, reflective questioning, and feedback to strengthen accountability
• Recognize and respond to group dynamics and conflict with empathy and skill
• Develop self-awareness and ethical boundaries essential for coaching leadership

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