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Dear Faculty, Staff, and Students:

I’m truly grateful for the warm welcome, trust and collaboration you've shown me and the IT Team over the past six months. As I reflect on this time, I’m incredibly proud of the progress we've made together. The IT Team has been working hard to align our efforts with ²ÝÁñÉçÇø’s strategic goals and I want to recognize and thank them for their commitment to ²ÝÁñÉçÇø.

This academic year, we've focused on fostering collaboration across campus, enhancing our services and support, improving cybersecurity and strengthening our digital infrastructure.Ìý

Fostering Collaboration:

• Kicked off theÌýTechNova initiativeÌýto create a new IT Strategic Plan for ²ÝÁñÉçÇøÌý
• Launched our newlyÌýredesigned ²ÝÁñÉçÇø IT websiteÌýto share ways to partner with usÌý

Enhancing Services and Support:

• Made enhancements to ourÌýÌýto make it easier to find assistanceÌý
• Created new audience-based "" based on tools and services relevant to youÌý
• Modernized our Service Desk Contact Center to create a better real-time support experienceÌý

Improving Cybersecurity and Infrastructure:

• Eliminated the password reset requirement to enhance your login experience (you will need toÌýÌýone final time to meet the new security standards)
• Launched a new, more robustÌýÌýfor easier ²ÝÁñÉçÇø Account managementÌý
• UpdatedÌýÌýand standardizing on Mobile Push for a more consistent experienceÌý

Upcoming IT Initiatives:

• We will be launching a new Zoom Virtual Agent (AI Chatbot) in April to provide robust 24/7 self-service support
• We’re excited to announce a project toÌýmodernize ²ÝÁñÉçÇø’s phone systemÌýstarting this SpringÌý

Ìý

Our goal is to ensure that technology empowers you whether in the classroom, doing research, or in daily operations. Your feedback is invaluable in helping us improve IT services and I’d love to hear your thoughts—feel free to reach out to me atÌýtej.patel@villanova.edu.

We look forward to continuing our partnership and exploring new ways we can support and advance our University community together!

Best,

Tej Patel
Vice President for Information Technology
and Chief Information Officer